Frequently Asked
Questions
Do you ship?
Shipping is not available. We currently offer local pickup or delivery only.
What type buttercream do you use?
We use a crusted American buttercream; cream cheese frosting is not available at the moment.
Can I choose my own flowers?
At this time, custom flower requests are unavailable. You may choose only from the floral designs currently posted. If a flower design is not listed or shown, it is not available for order.
Do you offer vegan, gluten-free, sugar-free options?
We do not offer specialty dietary options.
Do you accept last-minute orders?
Orders required within a 48-hour window may be accepted with a $40 rush fee. Contact 954-552-7783 before placing the order.
How to store my cupcakes
For the best taste and freshness, cupcakes should be enjoyed within 1-2 days of pickup. To preserve freshness, store in an airtight container, wrapped tightly with plastic wrap, and freeze if needed. Cupcakes should be kept refrigerated until ready to enjoy. Before serving, allow cupcakes to come to room temperature for the best flavor and texture. Avoid direct sunlight or warm conditions, as floral buttercream designs will melt.
IMPORTANT ALLERGY NOTICE
All cupcakes are prepared in a kitchen where peanuts and other allergens may be present. While care is taken during preparation, cross-contact cannot be guaranteed.
Refund & Order Policy
Due to the custom and perishable nature of our products, all sales are final, and refunds are not available.
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If there is an issue with your order, contact Tymeless Cupcakez within 24 hours of pick up or delivery so we can discuss the situation and determine an appropriate resolution.
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Once cupcakes are picked up, delivered, or otherwise in the customer's possession, Tymeless Cupcakez is not responsible for any damages caused by improper handling, transportation, storage, or environmental conditions (including heat exposure).
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For best results, cupcakes should be kept refrigerated and transported carefully on a flat surface.
